Hurricane Maria wrecked havoc on Puerto Rico and has caused the island to go into a state of emergency. Many of the hotels have recently released statements on the status of their hotels and safety of their guests. If you have any loved ones staying at these hotels or upcoming reservation please reach out to the hotel chains below or read up on the hotels listed below for more information.
- Starwood - 1(888) 625-4988
- Marriott - 1(800) 228-9290
- Hyatt - 1(800) 323-7249
San Juan Marriott Resort & Stellaris Casino
- While there have been no social media updates on the Sheraton Puerto Rico Hotel have temporarily closed and updated their webpage with the message below
The Marriott Stellaris has been going above and beyond to help local residents by giving out free phone service, wi-fi, and access to power outlets during the day. (Facebook)
The St. Regis Bahia Bahia and W Retreat & Spa Vieques
The San Juan Marriott Resort & Stellaris Casino has closed temporarily but the damage sustained was very small. They currently opened their doors to provide help to the community during the day but providing free wi-fi, phones, and access to electricity to local residents of Puerto Rico.
Hyatt House San Juan
"Due to Hurricane Maria, The St. Regis Bahia Beach Resort is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-888-625-4988 for more information about their reservations."
Two days after Hurricane Maria hit, the Hyatt House social media team post this image falsely giving the impression everything was alright.
La Concha Renaissance San Juan Resort
The La Concha Renaissance San Juan sustained damage and has temporarily closed. They are now working on fixing the hotel any damage that was caused.
"Now that Maria has come and gone, we are focusing on our property and fixing any damage our public areas may have experienced. In the meantime we have decided to temporarily close our reservations systems for certain dates, so that we may get La Concha 100% ready to welcome you once again. To our community, a huge THANK YOU for all the support, and we can't wait to see you very soon."
Damage @thegoodlifepr captured at the La Concha Renaissance (Instagram)
Courtyard by Marriott Isla Verde Beach Resort
"We would like to thank all of our friends for showing their support and concern over the past few days. Hurricane Maria has now passed through Puerto Rico and our hearts and thoughts are with all who have been affected. We are still in the process of assessing the full situation of the hotel. We are grateful for all of our team members who have ensured the safety of guests and colleagues.
We will look forward to welcoming you back to the Courtyard by Marriott Isla Verde in the near future."
Sheraton Puerto Rico Hotel & Casino
The Hyatt House San Juan has reportedly sustained damage and is currently closed. The message on their website says
"IMPORTANT NOTICE: Hyatt House San Juan operations have been impacted by Hurricane Maria’s recent passage through the area. The hotel is currently closed and not accepting reservations until further notice. Hyatt House San Juan will waive all cancellation charges and refund all deposits for stays during this period, and will work with each traveler to make future arrangements. Guests with upcoming reservations should call 1-800-323-7249 as storms have affected hotel communications."
Curiously enough their PR team has not seemed to get the memo as there are daily posts about stand up paddle boarding in wonderful weather, playing pool, and enjoying the hotel. They have to address the storm or any comments asking how the status of the situation at the hotel.